Shipping policy

Thank you for purchasing bags from Curtis Koo. Our team carefully packages each bag to ensure your items arrive accurately and in pristine condition, and we work hard to complete deliveries within a practical timeline.

Order Processing Time. After your order confirmation is received, all purchases will be processed within 1-3 business days, excluding weekends and public holidays. Processing periods may be extended when we receive a large influx of orders. We will reach out to customers directly should any major delays occur.

Shipping Rates and Delivery Estimates. Shipping fees for your purchase will be calculated and presented to you during checkout. Standard Shipping has an estimated delivery time of 15 business days. These delivery windows are estimations only and may fluctuate due to courier backlogs, customs screening, unfavorable weather, logistical hurdles or public holidays.

Shipment Confirmation and Order Tracking. Once your parcel leaves our warehouse, you will receive an email shipment notice that includes your tracking information. Tracking details generally become available within 24-48 hours after dispatch. You can monitor the transit progress of your bag parcel through the tracking link provided.

Incorrect Address Disclaimer. Please double-check your delivery address is complete and accurate before submitting payment. Curtis Koo will not be accountable for parcels delivered to wrong or incomplete addresses provided by buyers. If a shipment is returned due to address errors, reshipping fees will apply.

Lost or Damaged Packages. If your parcel goes missing in transit, please contact us within 7 days of the expected delivery date so we can open an investigation. If your bags arrive damaged upon receipt, reach our support team within 48 hours after delivery and supply clear photos of damaged goods and outer packaging. We will evaluate your claim and settle the issue promptly.

Bag Care and Usage Notice. All bags should be maintained following the care guidance attached with every item. Curtis Koo assumes no responsibility for scratches, stains or structural damage caused by improper maintenance, rough handling, modification or misuse of the bags.

International Shipping and Customs Notice. Cross-border shipments may trigger customs duties, import taxes and other related charges based on the destination territory. All such costs are borne by the customer and are not included in product prices or delivery fees.

Contact Information. If you have inquiries regarding this Shipping Policy, please contact Curtis Koo at Tsat Po Street; near Luk Hop Industrial Building, San Po Kong, KL, Hong Kong SAR China; phone +852 2552 3160; email contact@curtiskoo.shop.